Saturday, January 11, 2020

Hotel Management Diploma

Description

Course outline

Level 3 Diploma in Hotel Management is 60 credits Certificate. To achieve a Level 3 Diploma in Hotel Management learner must have to achieve minimum 6 Modules with 60 Credits.

Modules

1. Introduction to Hotel Management

2. Understanding Front Office Operations

3. Understanding to Housekeeping and Security

4. Selection & Recruitment in Hotel industry

5. Marketing and Hotel Industry

6. Food and Drinks in Hotel Management

Learning Objectives

After the successful completion of a course from UK Professional Development Academy learners will be able;

To identify the structure of Hotel Industry.
To handle the customers in a hotel and recognise front office operations.
To get knowledge about all departments of Hotel Industry.
To understand different managerial styles are studied and identified.
To identify the security issues in managing a hotel.
To had a complete knowledge of employee hiring and planning process.
To understand the value of marketing mix for Hotel Industry.
Service quality and customer handling will be enhanced through course.

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

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Hotel Management Office

Description

Hotel Management Office

Objectives

Describe the Front Office operations and its Organizational Structure
Recognize the Profitable Aspects of Yield Management

Programme Content

Topics:

Front Office Functions
Front-of-the-House Operations
Back-of-the - House Operations
The Function of the Front Office Manager
The Art of Supervising
Types of Reservation System
Accepting or Denying Reservation
Yield Management: Choosing the Most Profitable Reservations
Basic Concepts of Yield Management
Check–In Process
Front Office Accounting
Check–Out Process
The Electronic Front Office (EFO)

Course assessment

You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Hotel & Hospitality Management Diploma with Holiday Representative Training

Description

What will you learn in this Hotel & Hospitality Management Diploma with Holiday Representative Training

Introduction to Hotel Management

Hotel Business Administration
Type of Hotels
Hotel Administration Structure

Hospitality Management

Introduction to Hospitality Management
Characteristics of the Hospitality Industry
Relationship Between the Hospitality Industry and Tourism
Influences Which Affect the Industry
The Development of the Hospitality Industry
Hospitality Brands
Accommodation
Food Service
Successful Quality Management

Housekeeping, Engineering & Security

Housekeeping
Engineering Department
Security Departments

Human Resource Management

Human Resource Management
Roles of HRM

Quality Management

Quality Management

Marketing

Marketing
Market Strategy in Hotel Industry

Interdepartmental Communications Skills

Interdepartmental Communications
Communication Skills

Hospitality

Introduction to Hospitality
Characteristics of the Hospitality Industry
Relationship Between the Hospitality Industry and Tourism
Types of Accommodation
Types of Room
Types of Hotel Guests

Holiday Representative

Your Introduction to Becoming a Holiday Rep
Defining the Career of a Holiday Rep
Exploring the Various Types of Holiday Reps
Exploring the Origins and Growth of British Tourism
The Components of the Travel and Tourism Industry
Factors that Affect Your Career
Nailing the Teamwork Element Required to Surpass Expectations
The Standard Duties of Holiday Reps
The Legalities Holiday Reps Need to Know About
The Holiday Reps Role in Keeping their Guests Safe
Effective Handling of Customer Complaints
Administration Duties
Crushing it with Customer Services
Creating the Perfect Welcome Meeting
Guide to Selling Excursions
Preparing and Conducting Transfers Successfully
Tallying Floats and Converting Currencies

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Hotel Reception Diploma - SPTTC Certified

Description

Module 1

An Overview of Hotel Reception

To learn about the responsibilities of a hotel receptionist

To learn about different training for jobs in hotel reception
To understand the career opportunities you have in hotel reception
To know what you need to be a success in hotel reception
To find out what you can expect throughout this course
Plus much more...

Module 2

Hotel Reception Standard Procedures

Student Objectives:

To learn about the most common tasks for hotel receptionists
To learn how to check guests in and out
To understand how to take reservations
To learn about the guest services a hotel receptionist is responsible for
Plus much more...

Module 3

Customer Service in Hotel Reception

Student Objectives:

To learn about the fundamentals of customer service
To learn about the importance of empathy for travelers
To understand more about communicating with customers at the desk
To learn how important a first impression is for a customer
Plus much more...

Module 4

Communication Skills Required for Hotel Reception

Student Objectives:

To learn about the fundamentals of communication
To understand how verbal skills play a role in hotel reception
To understand how non-verbal communication skills play a role in hotel reception
To understand the importance of written communication skills in the workplace
Plus much more...

Module 5

Telephone Handling in a Hotel

Student Objectives

To understand the fundamentals of telephone etiquette
To understand why telephone etiquette is important in a hotel
To learn about the dos of telephone etiquette
To learn about the don'ts of telephone etiquette
Plus much more...

Module 6

How to Handle Difficult Hotel Guests

Student Objectives:

To learn about difficult hotel guests
To explore some common types of difficult hotel guests
To learn some tips that will help in dealing with difficult guests
To understand how to put these tips into practice
Plus much more...

Module 7

Administrative Skills as a Hotel Receptionist

Student Objectives:

To learn about the administrative skills, interests, and qualities needed as a hotel receptionist
To learn about the main duties, clerical, and technical skills required for hotel reception work
To understand the importance of good communication and organisational abilities
To know how to prioritise, multitask, and problem solve easily
Plus much more...

Module 8

Computer Skills and Programs

Student Objectives:

To understand the importance of key skills and computer programs for receptionists
To explain the need for a property management system in hotel reception work
To be introduced to the OPERA Property Management System program (PMS)
To become comfortable with the basic functions of the OPERA PMS
Plus much more...

Module 9

Brand Standards in the Hospitality World

Student Objectives:

To understand the concept of branding and how it applies to the hospitality industry
To explain the value of establishing a standard and what is expected from a branded hotel
To determine the importance and impact of standards in the industry
To understand what a star rating is and how it is applied to any hotel
Plus much more...

Module 10

Being a Team Player: Working with Other Hotel Departments

Student Objectives:

To learn about the importance of teamwork
To learn about the key characteristics of a team player
To learn how to work with the kitchen
To learn how to work with maintenance and housekeeping
Plus much more...

Module 11

Safety and Security in the Hotel

Student Objectives:

To understand hotel safety and security
To explore different safety topics that apply to the workplace
To explore different security topics that apply to the workplace
To understand the hotel receptionist's role in maintaining a safe and secure environment
Plus much more...

Module 12

Sales and Marketing as a Hotel Receptionist

Student Objectives:

To learn about selling and marketing hotel services as a receptionist
To differentiate between up-selling and cross-selling approaches
To understand the benefits of reception up-selling and cross-selling products and services
To know some basic hotel sales techniques and when to apply them
Plus much more...

Module 13

Dressing the Part: Creating the Professional Look in Hospitality

Student Objectives:

To learn what it means to dress for professionalism
To understand how to dress for an interview
To learn about choosing appropriate clothing for work
To learn about grooming for hospitality
Plus much more...

Module 14

Keeping Stress Under Control on the Job

Student Objectives

To explore the definition of stress
To understand how stress applies to the role of the hotel receptionist
To discover ways to keep stress under control
To understand why it is important to control stress in the workplace
Plus much more...

Module 15

Legal Issues in Hospitality

Student Objectives:

To explain the importance of adhering to codes, laws, and regulations in hospitality
To understand the rules of disclosure pertaining to business and domain names
To explain fire safety regulations and how to adhere to them in the hotel
To know the importance of the Credit Card Order within the Data Protection Act
Plus much more...

Module 16

The Future for Hotel Receptionists

Student Objectives:

To understand the role of the hotel receptionist
To explore the history of the hotel receptionist
To explore the basic requirements of becoming a hotel receptionist
To explore continuing education and training for hotel receptionists
Plus much more...

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Housekeeping Hotel Industry

Description

Housekeeping Hotel Industry

Objectives

Explain the functions of Housekeeping Department
Explore different Managerial Styles
Access the importance of Hotel Security

Programme Content

Topics:

Housekeeping
Organisation of Housekeeping Department
Management of Guest Amenities
Importance of a Security Department
In-House Security Departments versus Contracted
Fire Safety
Employee Training in Fire Safety
Developing the Emergency Communication Plan

Course Benefits:

Full Tutor Support
Self paced, no fixed schedules
Available to students anywhere in the world
24/7 Access to the LMS ( Learning Management System )
Easy to understand quality e-learning study materials

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Diploma in Hotel Management and Opera PMS Software Training - Level 3

Diploma in Business Management - Level 3
Diploma in Customer Service and Opera PMS Software Training - Level 3
Diploma in Leadership and Management – Level 3
Advanced Diploma in Business Administration - Level 3
Diploma in Management Accounting - Level 3
Diploma in Business Law - Level 3
Diploma in Corporate Governance & Business Law - Level 3
Diploma in Central Banking Monetary Policy - Level 3
Diploma in Business Ethics and Corporate Governance - Level 3
Diploma in Business Economics - Level 3
Diploma in Business and Management - Level 3
Diploma in Applied Business Analysis - Level 3
Diploma in Business Information Systems - Level 3
Diploma in Business Information Management - Level 3
Diploma in Business Management - Level 4
Diploma in Office Administration - Level 4
Diploma in Office Administration and Bookkeeping - Level 4
Diploma in Office Administration and HR - Level 4
Diploma in Office Administration and Management - Level 4
Diploma in Office Administration and PA - Level 4
Diploma in Office Administration and Reception - Level 4

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Level 2 Certificate in Hotel Management

Description

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Course Curriculum

Following key topics are covered in this course;

Module 1 – The Hotel Industry

Module 2 – Front Of House Operations

Module 3 – What It Means To Be In The Hotel Industry

Module 4 – Running A Hotel Business

Module 5 –Working In The Hotel Industry

Learning outcomes

Get introduced to the hotel industry
Gain an insight into the front house operations
Understand what it means to be in the hotel industry
Learn about running a hotel business
Gain an understanding on working in the hotel industry

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

* January Sale * Hotel Management Course

KEY LEARNING POINTS

This course will teach you everything you need to know to run a successful hotel, from communicating with guests to engaging with staff and maintaining front of house duties, whilst ensuring rooms are serviced to the highest standard and so much more.

On completion of the course you will be able to:

Know what is meant by ‘hospitality’ in hotels.
Understand how final accounts are prepared for a business to show its financial position as well as understand the purpose and technique of double entry bookkeeping and how the trial balance system is used to check the accuracy of records.
Discover the meaning of leadership, motivation, training and development and understand the 4 styles of management and recognize situations where each approach is best utilised.
Recognise the purpose of a job analysis, description and specification and look at Information you would expect to find within a job specification.
Gain knowledge of the procedures of the recruitment and section process and identify what characteristics are required in the Hotel Industry.
Learn the difference between an establishment, a firm and an industry.
Examine the advantages of career development for an employer and employee.
Get to grips with the principle steps of an interview.
Explore the basic employer/employee rights, grievance and disciplinary procedures as well as assess the purpose of a Trade Union and how they achieve their goals.
Recognise the need for clear communication in the workplace and learn about company requirements in terms of planning, policy, organisation and coordination in a company.
Identify the environmental considerations when designing a hotel including comfort, luxury and functionality.
Explore the role of the accommodation Manager and the accommodation team including front office, maintenance and housekeeping and identify the building requirements and criteria for selecting linen and bedding.

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Hotel Management - Introduction to Hotel Revenue Course

Description

Course Content

Our Introduction to Hotel Revenue Management Course, is broken down into three easy to follow modules: -

An Introduction to Hotel Revenue Management -This introductory module will provide you with a foundation on which to build your knowledge of hotel revenue management. In this section, you will learn exactly what hotel revenue management is and why it is so important. You will also learn about the importance of essential tools that revenue managers should be familiar with including key performance indicators, demand calendars and market segmentation.

Price Management, The Customer and External Factors - In the next section of the course we look at price management and how you can go about setting the right price for your product. We will also examine the customer and how various external factors can directly impact the decisions that managers make..

Competitors, Stay Controls and Getting It Right - This concluding section of the course touches on pickup analysis and stay controls, before examining the competition and the importance of benchmarking. We’ll also look at the various ingredients that ensure success in hotel revenue management

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Hotel Management Marketing and Advertising in Hotel Industry

Description

Hotel Management Marketing and Advertising in Hotel Industry

Objectives

Discuss the Hotel Market & its various Products
Explore effective hotel marketing strategies
Evaluate the value of Marketing Mix for Hotels

Programme Content

Topics:

The Hotel Market
Primary and Secondary Levels of Demand
Potential Buyers for Accommodation and Catering Services
The Hotel Product
Hospitality Product Augmentation
Hotel Pricing and Distribution
Determining and Creating Specific Advertising Message
Advertising Decisions
Marketing Consortium or Cooperatives

Career path

Hotel Management Marketing and Advertising in Hotel Industry

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Hotel Management Level 4

Description

The online Hotel Management Course will further discuss essential skills and knowledge related to managing staff and customers within the hotel industry. This course will provide insight and understanding into working with the principles of hotel management with the use of practical examples.

Course Syllabus

The Hotel Management- Advanced Course is split into the following modules:

Understanding the Hospitality Industry
Hotel Management Theories & Practice
Hotel Supplies & Equipment
Strategic Planning & Management
Hotel Constructions & Development Process
Managing Front Office Operations
Final Assessment

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Hotel Revenue Management Course

Description

Course Content

Our Introduction to Hotel Revenue Management Course, is broken down into three easy to follow modules: -

Accreditations

Our Introduction to Hotel Revenue Management Course is endorsed by the Institute of Hospitality.

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Hotel and Catering Management - SPTTC Certified

Description

Our course will open up a lot of opportunities for you, whether you are looking to start your own hotel or catering company, or you would just like to climb the ladder at the hotel at which you currently work. In our comprehensive online course, you will learn:

Food science
Food production and service
How to run a front office
How to manage and coordinate housekeeping services
Basic accounting, marketing, sales, communication, and customer service strategies and techniques
How to use technology to your advantage

Course Syllabus:

Module 1: Hospitality management

1.1 Operating a hotel or catering company
1.2 Projecting comfort and ease
1.3 Elevating your business
1.4 Making a profit

Module 2: Food science

2.1 Chemistry of cooking
2.2 Food preservation
2.3Food technology
2.4 Nutrition

Module 3: Food production

3.1 Basic cooking styles
3.2 Basic cooking methods
3.3 Food handling
3.4 Menu planning
3.5 Pricing

Module 4: Food & beverage service

4.1 Planning the event
4.2 Types of catering options
4.3 Greeting and receiving guests
4.3 Food service
4.4 Bar service
4.5 Coordinating in-hotel restaurants

Module 5: Hotel roles

5.1 Food & beverage management
5.2 Maître
5.3 Chef/Cook
5.4 Butlers
5.5 Porters
5.6 Housekeeping staff

Module 6: Hotel front office

6.1 Coordination
6.2 Accommodating guests
6.3Promoting deals and special offers
6.4 Cashiering and handling money

Module 7: Back office management

7.1 Supporting the front office
7.2 Managing employees
7.3 Special programs
7.4 Managing bookings
7.5Attracting guests and VIP’s

Module 8: Housekeeping & laundry operation

8.1 Staging the room
8.2 Hygiene and health
8.3 Laundry services
8.4 Accommodating guests

Module 9: Accounting

9.1 Keeping proper records
9.2 Balancing the book
9.3 Cost analysis
9.4 Calculating loss and gain
9.5 Analysing and maximizing profit

Module 10: Sales & marketing

10.1 Customer satisfaction
10.2 Attracting and keeping customers
10.3 Understanding the consumer
10.4 Pricing
10.5 Deals, promotions, coupons, etc.
10.6 Procedures Manual

Module 11: Communication

11.1 Helping customers
11.2 Handling stressful situations
11.3 Communication strategies
11.4 Communicating between departments
11.5 Managing complaints and concerns

Module 12: Applications of technology

12.1 Basic business computers
12.2 Information technology
12.3 Catering management tools
12.4 Making your business shine

Module 13: Hotel security and health & safety

13.1 Necessary security positions
13.2 Fire and emergency safety
13.3 In-room security and safety
13.4 First Aid and response plans
13.5 Making guest feel safe and comfortable

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

Hotel Management - Level 3 SPTTC Accredited Course

Description

Course Description

The online Hotel Management Course will discuss the key skills and knowledge related to learning and practising excellent customer service and staff management in the hotel industry. This course will provide insight and understanding into working with the principles of hotel management with the use of practical examples.

Course Syllabus

The Hotel Management Course is split into the following modules:

Introduction to the Hotel and Catering Industry
Hotel Service Industry
Hotel Employee Management
Hotel Job Roles and Responsibilities
Workforce Protection
Employee Stakeholders
Final Assessment

Whatsapp: +923035530865, 03219606785, MOFA Attested Saudai UAE UK China Canada Afghanistan Arabia Qatar Oman O33151456O1,

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Saturday, January 11, 2020

Hotel Management Diploma

Description

Hotel Management Office

Description

Hotel & Hospitality Management Diploma with Holiday Representative Training

Description

Hotel Reception Diploma - SPTTC Certified

Description

Housekeeping Hotel Industry

Description

Diploma in Hotel Management and Opera PMS Software Training - Level 3

Level 2 Certificate in Hotel Management

Description

* January Sale * Hotel Management Course

Hotel Management - Introduction to Hotel Revenue Course

Description

Hotel Management Marketing and Advertising in Hotel Industry

Description

Career path

Hotel Management Level 4

Description

Hotel Revenue Management Course

Description

Hotel and Catering Management - SPTTC Certified

Description

Hotel Management - Level 3 SPTTC Accredited Course

Description

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