Hotel Management Food and Beverage Operations

Description

Hotel Management Food and Beverage Operations

Objectives

• Analyze the Food and Beverage Operations
• Identify the Assessment of Market and Consumer Needs
• Explain the Importance of Computer Applications in Food Beverage Services

Programme Content

Topics:

• Food and Beverage Operations
• Food Service Operation System
• Designing the Restaurant
• Menu Planning
• Types of Menu
• Managing Food Service Operations
• Beverages
• Purchasing and Pricing
• Beverage Control
• Cost Control

 

 

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Hotel Management Quality Management in Hospitality Sector

Programme Content

Topics:

• Hospitality Retail Service Quality
• The Five Dimensions of Service
• Quality Management and Hospitality Retail Operations
• Inspections and Quality Assurance
• Statutory Obligations
• Grading bands and conditions

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials

Course Material

All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.

 

 

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HOTEL MANAGEMENT * Great New Year sale *

Description

Course Description:

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Course Curriculum: HOTEL MANAGEMENT

1.   The Hotel Industry

2.   Front of House Operations

3.   What it means to be in the Hotel Industry

4.   Running a Hotel Business

5.   Working in the Hotel Industry

Method of Assessment:

At the end of the course learners will also take an online multiple-choice questions assessment test. This online multiple-choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

 

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Hotel Receptionist Diploma

Description

What will you learn in this Hotel Receptionist Diploma:

Hotel Receptionist Diploma

• An Overview of Hotel Reception
• Hotel Reception Standard Procedures
• Communication Skills Required for Hotel Reception
• Customer Service in Hotel Reception
• Telephone Handling in a Hotel
• How to Handle Difficult Hotel Guests
• Administrative Skills as a Hotel Receptionist
• Computer Skills and Programs
• Brand Standards in the Hospitality World
• Being a Team Player: Working with Other Hotel Departments
• Safety and Security in the Hotel
• Sales and Marketing as a Hotel Receptionist
• Dressing the Part: Creating the Professional Look in Hospitality
• Keeping Stress Under Control on the Job
• Legal Issues in Hospitality
• The Future for Hotel Receptionists

 

 

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Front Office Operations in Hotel Industry

Description

Front Office Operations in Hotel Industry

Front Office Operations in Hotel Management - Course Syllabus

The Hotel Management - Level 1 consists of the following 03 (Three) units:

Unit 1 – Introduction to Hotel Management

Unit 2 – Principles of Hotel Front Office Operations

Unit 3 – Role of the Maintenance Departments in Hotels (Housekeeping, Engineering & Security Operations)

Hotel Management - Course Benefits

This Hotel Management - Level 1 has the following benefits:

Career path

Front Office Operations in Hotel Industry

Upon successful completion of our Front Office Operations in Hotel Management Level 1, candidates may choose to pursue an extensive range of careers including:

• Back Office Supervisor
• Director of Maintenance
• Director of Marketing
• Director of Operations
• Director of Sales
• Event Planner
• Executive Housekeeper

 

 

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Hotel Receptionist Level 4 Advanced Course

Course Description

This Hotel Reception Level 4 Advanced Course will provide learners with a deeper insight and understanding into the skills to effectively work as a hotel receptionist. From providing dealing with the interview, to sales and management techniques, this course will cover a range of modules and provide multiple examples for assessment.

Course Syllabus

The Hotel Reception Level 4 Advanced Course is split into the following modules:

• Introduction to Advanced Hotel Receptionist
• Customer Service
• Exchanges Done over the Telephone
• Preparing for the Interview
• Interpersonal Skills
• Handling Client Complaints
• Emergency Procedures
• Sales and Marketing Techniques
• Forming the Professional Look in Hospitality
• Final Assessment

 

 

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Housekeeping Course

Description

House keeping Course

This intensive Level 1 in Housekeeping course is available in 2 units namely Hotel Management, managing front office operations, housekeeping, engineering and security, food and beverage operations. The end result is to make the learner proficient with these skills at least at the basic level.

By actively participating in this housekeeping Level 1 in Hotel Management course, the learner will have the capacity to study at their own time schedule, and enjoy complete tutor support from start to finish. By signing up for this Hotel Management : Level 1 Award in Hotel Management course, you are guaranteed of enjoying an awesome learning experience and fully equipped e-learning course materials. If you are dreaming of making an impact in the Hotel Management field as an entry level management employee, then sign up for this insightful Hotel Management : Level 1 Award in Hotel Management course today.

Housekeeping - Course Syllabus

The Housekeeping level 1 in Hotel Management consists of the following 02 (Two) units:

Unit 1 – Introduction to Hospitality & Hotel Management

Unit 2 – Role of the Maintenance Departments in Hotels (Housekeeping, Engineering & Security Operations)

 

 

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Hotel Receptionist & Opera PMS Hotel Software - Accredited by the Institute of Hospitality

Description

The course covers:

Standard Hotel procedures (Check-in / Check-out / Phone & Walk-in Reservations)

International Brand-standards (for 5* Hotel) Introduction to Opera Property Management System, formerly known as "Fidelio" (popular reservation software used by major Hotel groups).

Hands-on practical sessions (carried out behind a replica desk) are put into practice in state of the art training room, giving you an insight into the real working environment of Hotels

2 Days Recruitment Workshop Including creating Industry-Specific CVs, Hospitality Interview Skills & Preparation, Grooming Standard Policies, Expertise of the Market,

Training is taught and observed by experienced instructors with extensive Hospitality backgrounds.

At the Academy, it is our goal to ensure you acquire the essential skills under our guidance to set you on the right path for your future

Employment Assistance:

Upon completion of the course, a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.

As a result of close collaboration with our partnered hotels, many of our graduates find employment upon completion of the four-week course.

Taught by experienced instructors, this unique interactive classroom-based 80-hour training, gives you an insight into the real working environment of Hotels.

 

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Hotel Receptionist

Overview

Hotel Receptionist: Front Office Hotel Management Certificate

This is an Endorsed Hotel Receptionist Front Office Management by one of the leading ofqual awarding body TQUK, Hotel Receptionist course provides learner with basic office skills on the front office of any Hotel and this help them to achieve their professional career in Hotel Management. Upon Successful Completion of Hotel Receptionist Course Enroll students get Certificate from TQUK in Hotel Front Office Management. Hotel Receptionist course include four units:

Unit 1: Introduction to the front office and its functions

Unit 2: Front Office Staff, Ranks and Responsibilities

Unit 3: Front Office Reservation and Guest Registration Process

Unit 4: Front Office Accounting and Communication Management

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Hotel Receptionist Course Include:

The following is included for online study with IPATS London College

• Course material includes all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.
• Assessment resources accessible through our online learning platform 24/7.
• A professional one-to-one tutor to provide all-inclusive assistance throughout the course online.
• Upon successful completion, students will receive an Endorsed Certificate from Ofqual recognize awarding organisation.

 

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Hospitality Management

Hotel Management - Course Benefits

When studying for an advanced Hotel & Catering Management Diploma with Oxford Home Study College, every learner benefits from:

1.   Total flexibility from start to finish, with no imposed deadlines or time restrictions to worry about.

2.   Work in your own time at a pace that suits you from anywhere in the world with an Internet connection – create your own perfect study schedule.

3.   Ongoing support from our exclusive team of experienced tutors and professionals, to help you get the most from your learning experience.

4.   The opportunity to enhance and improve your CV and career prospects for life, by earning a recognised hotel management qualification.

5.   All required study materials and supporting documentation included as standard – no additional costs or expenses at any time.

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Hotel Management - Learning Objectives

The content of our most advanced Hotel & Catering Management Diploma gradually guides learners through each and every key function and responsibility of the professional hospitality manager. On a global basis, demand for qualified and capable hospitality leaders at all levels has never been greater. Armed with the skills and knowledge required to step into a leadership position, a whole world of incredible career opportunities could be right at your fingertips.

Along with a broad overview of the contemporary hotel management profession, learners are introduced to each key department within a hotel environment. Discover what it takes to become a competent front of house manager, run back-office operations, take control of food and beverage departments, recruit and train a capable and effective workforce, provide consistently outstanding customer service, market and advertise the business effectively, master interdepartmental communications and so much more besides.

Upon successful completion of this Hotel & Catering Management course, candidates take away the most essential industry-specific skills, talents and knowledge including:

• The confidence to oversee every key hotel department
• Comprehensive knowledge of all essential hotel operations
• How higher-quality customer service contributes to overall success
• What it takes to build and manage an efficient workforce
• How to work with hotel finances and budgets
• Essential marketing and advertising skills
• Comprehensive understanding of housekeeping, engineering and security departments

Hotel Management - Course Outline

This intensive yet digestible Hotel & Catering Management Diploma is delivered across 6 modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.

• Module 1 - Hospitality Industry : Overview
• Module 2 - Principles of Hotel Front Office Operations
• Module 3 - Various Departments of Hotel
• Module 4 - Management of Food And Beverage Operations
• Module 5 - Human Resource Management
• Module 6 - Marketing Strategies for Hotel Industry

 

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Training and Development in Hospitality Industry

Programme Content

Topics

• The Benefits of Training
• Identifying Training Needs
• The Training Plan
• Carry Out the Training Programme
• Developing a Training Programme
• Identification of Tasks and Job Management Skills
• Preparing Step-by-Step Procedures
• Management Concepts
• Steps in the Training Process
• Skill Demonstration

 

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Hotel Manager Training

Upon completion, you’ll have the essential skills to start your career in a fast-growing hotel or hospitality business.

Course Design

This course is designed with the following modules:

Introduction to Hotel Management

• Hotel Business Administration
• Type of Hotels
• Hotel Administration Structure

Hospitality Management

• Introduction to Hospitality Management
• Characteristics of the Hospitality Industry
• Relationship Between the Hospitality Industry and Tourism
• Influences Which Affect the Industry
• The Development of the Hospitality Industry
• Hospitality Brands
• Accommodation
• Food Service
• Successful Quality Management

Housekeeping, Engineering & Security

• Housekeeping
• Engineering Department
• Security Departments

Human Resource Management

• Human Resource Management
• Roles of HRM

Quality Management

• Quality Management

Marketing

• Marketing
• Market Strategy in Hotel Industry

Interdepartmental Communications Skills

• Interdepartmental Communications
• Communication Skills

 

 

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Hospitality Diploma Level 4

Description

Hospitality Diploma Level 4

This Hospitality & Catering Diploma course will teach the learner how to proactively and effectively write their success stories in the hospitality industry, and the program is delivered across 8 insightful units.All through the program, learners will be fully equipped with training and development, recruitment and selection, housekeeping, engineering & security, front office operations, food and beverage operations, marketing and advertising, and interdepartmental communications.With this upper level course, you will be fully exposed to various career options in the hospitality industry.

Course Benefits

This is an amazing Hospitality & Catering Diploma course, and the learner will truly enjoy great benefits such as:

• The learner will never be limited to any form of imposed time restrictions or deadlines from start to finish.
• This program can be studied from any part of the world.
• This program is 100% self-paced
• Comprehensive tutor support- this will give you best learning experience
• The certificate of completion given at the end of the program will boost your curriculum vitae.
• Your one-off payment includes quality training, ongoing tutor support, course materials and certificate of participation given at the end of the program.

 

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Hotel and Hospitality, University 1st and 2nd Year (level 4 and 5)

Description

Syllabus

This qualification is delivered and assessed fully online. To gain your BAA Level 4/5 Diploma in Hotel and Hospitality Certificate you must complete the following 20 Modules and corresponding assessments/case studies:

Level 4

• Food and Beverage Operations
• Food Safety and Hygiene
• Hospitality and Hotel Housekeeping
• Customer Service
• Front Office Operations
• Accounting and Cost Control
• Global Tourism and Hospitality
• Marketing
• Employee Engagement
• Training and CPD

Level 5

• Food and Beverage Supply Chain Management
• Quality Management
• Events and Conference Management
• Customer Relations Management
• Managing People
• Current Issues in HRM
• Revenue Management
• Corporate Social Responsibility
• Contemporary Issues
• Business Planning

 

 

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Hospitality and Restaurant Management

Description

Hospitality and Restaurant Management

Our top ranking advanced level diploma level 5 Hospitality and Restaurant Management program will motivate, IPATS, train and equip the learner with transferable sustainable global principles they need to rise to the highest level of leadership positions in Hotel management.This Hotel Management Accredited Advanced Diploma program is delivered across 10 unique modules. The end result is to develop skills, confidence, and industry-specific knowledge that will enable you to be a successful Hotel Management expert.

Hospitality and Restaurant Management - Course syllabus:

This Hotel Management Level 5 Diploma is divided into three modules:

Module 1 - Introduction to Hospitality & Hotel Management

Module 2 - Principles of Hotel Front Office Operations

Module 3 - Role of the Maintenance Departments in Hotels (Housekeeping, Engineering
& Security Operations)

Module 4 - Recruitment and Selection : Policy and Procedures

Module 5 - Training and Development Procedures

Module 6 - Quality Assurance Procedures in Hospitality

Module 7 - Hotel Marketing and Advertising Trends

Module 8 - Hotel Food and Beverage Management

Module 9 - Effective Interdepartmental Communications

Module 10 - Hospitality Accounting

 

 

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Hotel Industry Diploma (Management & Reception) - SPTTC Certified

n this second course of the Hotel Industry Diploma you will learn the following:

• Understand the different products and services offered at hotels. What should be on offer and how to deal with clients when you don't offer a certain product or service.
• Get useful knowledge on hotels from the various room types to the rates, classifications and different staff required.
• Learn the importance of personal appearance and the skills you will need in this industry.
• Know the importance of being able to speak English and why you need excellent local knowledge.
• Learn how to take reservations, how to welcome guests and what telephone skills are needed, such as dealing with wake up calls or room service.
• Make sure you know the various payment methods and how to deal with foreign currency.
• Get valuable insight into the reception area, housekeeping and the leadership qualities you will need.
• Learn the different terminology, know what paperwork you will need to complete and what marketing to consider.
• Another valuable lesson you will get when taking this course is how to deal with emergencies at your hotel.

 

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Travel Agent and Consultant Training

Overview

Travel Agency and consultancy firm are one of the profitable businesses if you know the right methods of doing the business. Without proper planning and business strategies, it can also be a non-profitable business. The Travel Agent and Consultant Training course is designed to help you to establish and start your own travel agency or consultancy. You will also learn how to become an efficient travel agent.

This best ever course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Travel Agent and Consultant Training is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

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Hotel Reception Level 3 Course

Description

Course Description

This Hotel Reception Level 3 Course will provide learners with an insight into the skills to effectively work as a hotel receptionist. From providing excellent customer service, to dealing with telephone enquiries, this course will cover a range of modules and provide multiple examples for assessment.

Course Syllabus

The Hotel Reception Level 3 Course is split into the following modules:

• Hotel reception Outline
• General Hotel Reception Processes
• Hotel Reception Customer Service
• Communication skills necessary for hotel receptionists
• Hotel handling of telephones
• Handling problematic customers in the hotel
• Management skills for hotel receptionists
• Computer programmes and skills
• Final Assessment

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Hotel and Hospitality, University 1st and 2nd Year

Description

Food and Beverage Operations, Students will gain an understanding of the processes involved in food and beverage operations, including practical aspects of food and beverage production and service.

Food Safety and Hygiene, Students will understand the need to comply with regulations and effectively manage procedures for ensuring food safety.

Hospitality and Hotel Housekeeping, Students will understand the role of the housekeeping department within a hospitality setting. This unit will identify the importance of the housekeeping department and the impact it has on the hospitality operation.

Customer Service, Students will be able to understand the importance of a customer focused hospitality establishment in a competitive environment by carrying out research on customers’ requirements and expectations. Students will also gain skills to deliver excellent customer service and evaluate the benefits of exceeding customers’ expectations.

Front Office Operations, Students will understand the role of the front office department within a hospitality setting. This unit will identify the importance of the front office department and the impact it has on the overall hospitality operation.

Introduction to Finance, Students will understand the principles of costing within hospitality and the contents of key financial statements used, along with the basic accounting techniques used to produce and analyse them.

Global Tourism and Hospitality, Students will understand the size and scope of the global tourism and hospitality industry. The unit examines the influences that affect it and the growth of its brands within international markets.

Marketing, Students will be able to understand the key principles of the marketing concept and relate the role of the marketing mix to the hospitality industry. Students will understand the marketing cycle and be able to devise a promotional campaign.

Employee Engagement, Students will understand the concept of employee engagement and the key components. Students will be able to assess how employee engagement can have an impact on the overall business performance by introducing specific strategies and practices.

 

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Hotel Management Diploma Level 2

Description

KEY LEARNING POINTS

As there are no entry requirements for the Hotel Management Diploma, it is possible for anyone to sign up to this course. However, it would be best suited to individuals who wish to embark on a career in hotel management, particularly those who are already part of the hospitality industry.

• Learn more about the role of a hotel manager, from the basics to the more advanced skills required.
• Understand how to manage the front desk, and what sort of person needs to be hired to staff it.
• Get to grips with some of the main services that a hotel offers, and the importance of housekeeping to ensure these services are executed to a high standard.
• Understand the importance of personal appearance, and what skills and traits are required to be a successful, respected hotel manager.
• Identify some of the key terms that you’ll use during your time in the hotel industry.
• Recognise the types of customers you will meet day-to-day, and how to build a rapport to ensure their needs are met.
• Gain some valuable training in leadership and communication, to ensure you can engage with both staff and customer.
• Learn about some of the check-in and check-out procedures you may have to deal with in a real-life scenario.
• Understand more about some of the paperwork a hotel manager has to complete as part of their job responsibilities.

 

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